Conflict Management Expounded

By Miguel Carter


There is a lot to learn concerning Conflict Management. Conflict at work is a painful reality and a key reason for poor productivity and stress. Do you have individuals within your workplace that create problems for everyone else? Do they generate additional work for other people? One point is clear--conflict does not magically vanish entirely and only gets more serious when dismissed.

Few scenarios are simply as they seem or as presented to you by others. Before you make an effort to settle the conflict make sure you have examined each side of the issue. I recall an exchange involving two panel members. One member was frustrated with the direction the business was taking. He informed the other, "Just don't fret about it. It isn't that important." Have in mind what seems to be a small issue for you could be a major matter with another. Acknowledging the frustration and concerns is an important step in fixing the conflict.

That old adage, "Haste makes waste," has a lot more reality in it than we sometimes realize. Take time for you to examine information. A too-quick decision does more damage than good when it turns out to be the wrong decision and further alienating the individual involved. Emotional reactions or coercing people may stop the issue briefly, but do not fool yourself into thinking it is a long-term answer. Odds may be the problem will resurface. At that time not only will you get the initial problem to deal with, but also the angry feelings that have festered below the surface over the interim.

This view of conflict is seen in many businesses where the idea is that the goal of an organization may be accomplished only by giving framework to the organization which entirely identifies the function and obligation of each and every member. This standard view of organization will view conflict as an evil, and rather than fixing the conflict it will only wind up suppressing it. This bad view of conflict of a business tends to create many difficulties. If the so called Construction of the business is valued over the conflict it will end up in siding away the conflict and controlling the reason behind the conflict. This type of an organization is certainly one that doesn't have innovation and change. Many government organizations operate in an extremely disorderly framework, thus allowing the room for a continuous transformation and adaptation. Controlling the conflict will have many bad effects such as missing the optimistic aspect of disagreement - that is looking at the other side of the coin. Advancement and improved decision making are lost in the process.

Conflict Management should be positively pursued. We must all be in the movies since most of us somehow fool ourselves by assuming that we are completely blameless for the causes of most conflicts. Press the pause button and wait a minute before you decide to respond to any conflict. Carefully think back about all of your previous actions, and take a deep honest look at your unknown contributions to the problem. Then gather up the courage to go talk things over by saying the parts that you may have caused.




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