This list is not comprehensive, by any means, but there are a few good reasons here to follow up with your customers on a regular or irregular basis. As such:
1. Cost Effectiveness - The rule of thumb is that it costs you a whole lot more to gain a new customer than it does to maintain an old one.
2. Reduces Customer Dissatisfaction - Customer dissatisfaction is a natural result of people feeling like they aren't being paid attention to. Pay attention to your customers.
3. The Invisible Sign - Pretend that everyone walks around with a big sign on their necks that reads "Make Me Feel Important." If you pretend that this is reality, then you will go a far way toward fulfilling customer desire. You will be able to make each and every customer feel like they are wanted and loves. And isn't this great.
4. Builds Trust - People do repeat business with those they trust. If you want to build that trust with the customers you do business with, then you have to build that trust. The best way to build that trust is by building a trusting atmosphere.
You want people to come back to your products time and time again without hesitation. You want to provide a service that you know will be trusted. You need to be cheerful to replace products that do not fulfill the customer's desires.
5. Referrals - Customers are also happy to refer their friends and family to you. They do if they know you care are happy to give you their business.
Despite the recession that has plagued the economy, the people still have to spend money with you. And if you want them to give you their money, following up with them will help to make that happen.
1. Cost Effectiveness - The rule of thumb is that it costs you a whole lot more to gain a new customer than it does to maintain an old one.
2. Reduces Customer Dissatisfaction - Customer dissatisfaction is a natural result of people feeling like they aren't being paid attention to. Pay attention to your customers.
3. The Invisible Sign - Pretend that everyone walks around with a big sign on their necks that reads "Make Me Feel Important." If you pretend that this is reality, then you will go a far way toward fulfilling customer desire. You will be able to make each and every customer feel like they are wanted and loves. And isn't this great.
4. Builds Trust - People do repeat business with those they trust. If you want to build that trust with the customers you do business with, then you have to build that trust. The best way to build that trust is by building a trusting atmosphere.
You want people to come back to your products time and time again without hesitation. You want to provide a service that you know will be trusted. You need to be cheerful to replace products that do not fulfill the customer's desires.
5. Referrals - Customers are also happy to refer their friends and family to you. They do if they know you care are happy to give you their business.
Despite the recession that has plagued the economy, the people still have to spend money with you. And if you want them to give you their money, following up with them will help to make that happen.
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