Salon Strategies For Effective Customer Recall

By Edwina Heuser


Walk ins can be very helpful in profits, but in business, it is a reality that the loyalty of clients takes up a big percentage of the revenue. In the hospitality industry, the main approach has to involve pleasing the customers so that they would want to spread the word and come back themselves. With the promise of good working relations and guaranteed satisfaction, you need effective salon strategies to survive.

Customer recall is one of the effective ways in which you can encourage a person to locate you. This stirred up curiosity can then lead to getting the actual service and spreading the good news to friends and acquaintances. More than the impressive output, clients also want to feel that they are really pampered all throughout, and you should give them that.

With focused efforts on luring in a particular type of demographic, you will accomplish customer retention. This is essential because the repetitive dealings with loyal patrons is responsible for the steady influx of revenues. By using several techniques like giving out cards, they will know where to find your salon and whom to contact for follow up appointments.

On the other hand, take the business to the world wide web. With the popularity of social networking sites, the word of mouth method even gets easier and better. In fact, you can hold contests for people to participate in and offer special packages as sponsored prizes.

Now that a lot of businesses are extending their operations online, you are also competing with attention. The best way to stand out is to use your social media accounts to your advantage. If you have a great material, then market it creatively and according to your target market. Give them offers that they would not be able to resist.

Meanwhile, do not limit yourself with how far you can reach. If you need more publicity, consider placing ads in strategic locations. In the hospitality industry, you can tie up with hotels wherein guests would most likely ask where they can get a cut or other hair treatments.

Apart from the services, some of the revenue also come from the sale of products. To ensure that they sell out and you can constantly replenish supplies with more updated ones, find ways to make combination packages. Salon staff often do this by mentioning the products being used for every cut, hair spa and manicure, among others.

Research and observation are two of the things that you need to do if you want to develop a great marketing plan. If you already have your list of salon strategies, you need to make sure that you have a stellar team who can accomplish it with you. Even among the number of competitions that may crop up, consider this as a challenge to better your skills in luring in clients by droves.




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